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CUSTOMER CARE

SHIPPING

Please allow 5-10 business days for your order to be shipped. 

All domestic shipments are shipped via USPS or UPS and tracking number will be sent via email. Shipments will require a signature upon delivery if the contents is $500+.

Orders may not be shipped to P.O. Boxes or APO/FPO addresses. Please email info@blugrndesign.com if you’d like your order shipped to a P.O. Box or APO/FPO address and we will do our best to accommodate your request.

International 

If any, international duties and taxes will be calculated and you will be informed of any extra charges before processing the shipment.

 

RETURN POLICY 

  • bLuGrn Design will accept items for exchange or credit within 21 days of purchase.  Refunds are granted on a case by case basis.
  • Items must be returned in unworn condition with original packaging.
  • Sale items are non-returnable.
  • Once your return is processed, you will receive a credit by email.
  • Items received as gifts may be exchanged for another item of equal or greater value.
  • Any item damaged on arrival will be repaired or replaced at no additional charge. Claims must be made within 3 days of delivery.

 

RETURN PROCESS

  • To return or exchange an item, please follow these simple steps:

1.  Send an email to info@blugrndesign.com with the invoice number, the item number or name of item to be returned, the reason for return, and your email address and daytime phone number.

2. You will receive a mailing address- be sure to use tracking services.

3.  Once the item is received , we will process the refund, exchange or credit.

  • A Return Authorization MUST be obtained by email BEFORE returning any items.
  • Be sure to pack the item to be returned in a protected and secure manner.  bLuGrn design is not responsible for items damaged or lost in transit.

 

CARE OF PRODUCT 

  • Your piece was hand finished and therefore delicate in nature. Please treat it with care to improve its longevity. Do not swim, bathe, or shower in your jewelry and avoid unnecessary exposure to heat and moisture where possible.
  • Do not clean plated jewelry with chemicals, instead gently wipe with a damp towel.
  • Store your jewelry in a dry place away from water and moisture.
  • We recommend a jewelry polishing cloth for sterling silver and bronze jewelry.

 

REPAIR POLICY

  • We will repair any design purchased through bLugrn design.
  • Please email info@blugrndesign.com and include your name and telephone number.

 

PRIVACY POLICY

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information and product updates. If you would prefer not to receive these you may opt out via an online form, or by contacting us at: info@blugrndesign.com with "REMOVE" as the subject header.